Hands holding an envelope with hearts representing the importance of donor communications and engagement

The ABC’s of Winning a Lapsed Donor Back

Imagine this scenario: Your organization received a donation from a donor once or twice but have not received anything this year. Some nonprofit professionals may say well that donor is gone, time to find a new one. WRONG! Studies show that it costs less to retain, or re-engage, a lapsed donor, then it does to […]

Woman putting calendar on the wall representing year-end fundraising for nonprofits

Capturing Attention During Year-End Fundraising

Let’s face it: Each year-end fundraising season seems to get noisier than the last. With millions of nonprofits around the globe asking for donations on Giving Tuesday, throughout the holiday season, and in the last two days of December, it’s no wonder donors (and staff) have a bit of a fundraising hangover come January. For […]

volunteer management

How and When to Let a Volunteer Go

Chances are, as a nonprofit manager, firing volunteers ranks very low on your list of job duties. However, as with any relationship, sometimes you have no choice but to cut ties. Letting a volunteer go is uncomfortable, difficult and downright awkward, but hopefully we can alleviate some of that weirdness with these tips. Preventative measures […]

nonprofit fundraising emails

11 Fundraising Emails Best Practices to Drive High Response Rates

Fundraising emails provide a significant stream of income for many nonprofit and cause-based groups. However, this fundraising technique requires your recipients to take action not once, but twice. First, you need to get your recipients to open the email and then you need to get them to respond to your message. Do it right, and […]

nonprofit customer service

3 Ways to Improve Your Nonprofit’s Customer Service

Whether you’re a nonprofit of one, 20, or 100, customer service permeates your entire organization. The way your nonprofit reacts when supporters reach out with questions, concerns, or complaints, can greatly impact donor relations. While you should have some predefined engagement strategies, your staff must also be able to think on their feet and deal […]

communication tools nonprofits

Staying on the Same Page: Communication Tools for Nonprofits

Communication is key. Whether you’re trying to coordinate with your team or reach out to current and potential donors, it’s important to stay on top of your game. Here are a handful of communication tools we’ve been using and raving about. External Communication Tools Sprout Social Sprout Social isn’t just for social media scheduling. It […]

startup nonprofit

How Startup Nonprofits Can Get the Grant of Their Dreams

Getting that perfect grant can be a make or break situation for a startup nonprofit. When Nonprofit Hub was at its beginning, we were lucky enough to receive a grant that helped us get our feet on solid ground. But that was because of a relationship I had built with the organization over several years’ […]

Messaging Brand Strategy

Messaging to Build Your Nonprofit Brand

Building brand awareness can be a challenge for many but, if you’ve read Part 1 – The Secret to Building Brand Awareness and done your homework, you’re already running smoothly and ready to advance your brand by developing your messaging strategy. Branding can be even more effective in the nonprofit sector than the for-profit sector […]

More than a marketing plan

What’s in a marketing plan? Well, lots of things I’m sure you would say. Goals, data, challenges, obstacles, timelines, budgets, road maps, research, and intelligence, among many other things… Maybe some blood, sweat, and tears! How about commitment, promises, accountability? Your marketing plan is more than a list of ideas. In fact, it should be […]